The Crossroads Health Story

How we became the only company on mission to eliminate the credit balance problem once and for all

Photo of Crossroads Health's Office Manager, Brittany Barnes
Photo of Crossroads Health Partner, Gary Dwight
Photo of Crossroads Health COO, Joshua Robinson
Photo of Crossroads Health CTO, Bret O'Connor
Image of Carolyn Morales, Director of Operations at Crossroads Health

How We Started

After years working at a traditional credit balance vendor, whose services are designed to recover revenues for insurance companies, our founders decided that it was time for a new approach.

It was time for a solution built for providers, one that eliminated credit balances for good.

Image of team putting hands together during meeting

Complacency vs Control

There are two paths to credit balance resolution, complacency and control. Crossroads Health was formed to help providers take the better path - control.

Our Mission

Our mission is to eliminate credit balances at their genesis and proliferate modern patient refund technology, eliminating billions of dollars in waste.

Taking back control of credit balances awards healthcare providers the financial stability required to provide critical healthcare services to their communities.

Image showing hand placing check mark on center of target

Strong Values.
Innovative Culture.

Honesty

Dishonesty has caused many of the problems we face in RCM, we seek to reverse that damage.

Innovation

At the heart of everything we do is innovation, it's what we're passionate about and what we'll always pursue.

Integrity

The cornerstone of our client relationships and staff culture is doing all things with integrity.

Collaboration

Big problems aren't solved alone, that's why collaborative work is central to our culture.

Excellence

Complacency is our enemy and when we do something, we aim to do it right and to our full capacity.

Transparency

In an industry that is notoriously opaque, we believe the future of healthcare is transparency.

Say Goodbye to Credit Balances

Get on the path to zero credits today with the help of Crossroads Health.