Right Refund^™ Support

Your healthcare provider has determined that you are due a refund. In an effort to quickly and efficiently refund patients, your healthcare provider hired Crossroads Health to process these patient refunds. Patient and Guarantor Information was provided by your healthcare provider to Crossroads Health for this purpose.

Instant deposit using your debit card numbers, powered by Mastercard Send^™ & the digital debit card option are the fastest and safest way to accept your funds. Funds are available immediately.*

The refunds will be available via the link received to accept for a period of 15 calendar days. After 15 days, the link will expire. We will make a total of 3 attempts to refund you, after which you must contact your healthcare provider directly, or email support@rightrefund.com, and discuss how to receive your refund.

In this day and age that is a reasonable question. There are several ways to tell that the communication from Crossroads Health and the Right Refund™ service are legitimate.
1. We send both a text message and an email.
2. We address you by your name and don’t say something vague like “Dear Patient.”
3. We include the name of the medical practice you visited.
4. We are available for support online and over the phone.
5. Our URL is “secure - https://:”

Your healthcare provider hired Crossroads Health to process their patient refunds. Patient and Guarantor Information was provided by your healthcare provider to Crossroads Health for this purpose.

The URL you received is part of the security process and contains a unique “token”.  The length of the “token” in the link to your refund is based on OAUTH token standards used across the world. This standard makes it extremely secure to send you a link that is just for you. Other places you will see this on a daily basis are Facebook and Google, as they use the same standard. This URL and the associated token will expire 15 days from the date/time it is sent to you.