Credit Balance Resolution for Health Systems
Get ahead of credit balances for good with the complete solution designed to resolve and prevent credits from all payers.
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How Credit Balances are Costing Health Systems
With staffing shortages, new regulation and other pressures weighing on health systems, credit balances may not fell like a high priority. Unfortunately, while focus is diverted to other operational challenges, the credit balance problem continues to grow larger. With over half a billion new credits created annually, this problem affects nearly every system in the country.
Over-Refunding
Over $400M is inappropriately refunded to payers annually, plus up to 80% of credits can be prevented.
Misallocated Staff
To resolve credits, you have to take your best staff away from revenue-generating activities.
Fines & Penalties
The potential fines & penalties for delinquent Medicare/Medicaid overpayments are enormous.
Costly "Free" Services
Vendors offering "free" credit balance services are aligned with big payers and don't have your best interests in mind.
Growing Backlog
Over 500 million new credit balances are created annually, leading to growing backlogs that expose providers to risk.
Ineffective Technology
RPAs and bolt-on software alone cannot fully resolve credits, you need experts to eliminate their root-causes.
Say Goodbye to Credit Balances
Approach credit balance resolution like never before with the industry's only complete solution
Identify True Overpayments, Reduce Refunds
Effective credit balance resolution begins with detailed data analysis, allowing us to accurately distinguish between true overpayments and credits in error, or those that can be resolved without a refund.
Resolve All Credits
Every Source, Any Amount
Resolve all patient, government, and commercial credit balances with Crossfire - Crossroads Health’s credit balance resolution service powered by proprietary technology and world-class analysts.
Prevent New Credits with
Root-Cause Analysis
Detailed root-cause analysis allows you to implement corrective actions and prevent future credits, reducing administrative burden and improving revenue cycle efficiency.
How We're Different
Crossroads Health offers a new approach to credit balance resolution. By pairing expert staff with proprietary resolution software, you will resolve credits faster and with greater accuracy than ever before.
Get Started
We never accept compensation from payers, our incentives are aligned with yours.
We work to resolve all credits, regardless of payer source or dollar amount.
We've built proprietary technology to resolve credits faster and identify root-causes.
Our US-based analysts have specialized credit balance knowledge and experience.
Say Goodbye to Credit Balances
Get on the path to zero credits today with the help of Crossroads Health.
