Crossroads Health

Credit Balances Solved, Completely

The only credit balance resolution service for healthcare providers designed to identify, resolve, and prevent credits.

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Resolve ALL Credit Balances
Yes, ALL Credits

Resolve all patient, government, and commercial credit balances with Crossfire - Crossroads Health’s credit balance resolution service powered by proprietary technology and world-class analysts.

Right Refund
Refund Patients Instantly

No more costly, wasteful checks - with Right Refund patients get their refund instantly, not in days or weeks. Our secure platform alerts patients of their refund and offers multiple methods to accept the funds.

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Root-Cause Analysis
Prevent New Credits

Detailed root-cause analysis allows you to implement corrective actions that prevent future credits from ever being created, reducing administrative burden and leading to greater revenue cycle efficiency.

Why Crossroads Health

How We're Different

Crossroads Health offers a new approach to credit balance resolution. By pairing expert staff with proprietary resolution software, you will resolve credits faster and with greater accuracy than ever before.

Get Started
No Payer Contingency

We never accept compensation from payers, our incentives are aligned with yours.

Works ALL Credits

We work to resolve all credits, regardless of payer source or dollar amount.

Proprietary Software

We've built proprietary technology to resolve credits faster and identify root-causes.

Specialized Staff

Our US-based analysts have specialized credit balance knowledge and experience.

Credit Balances Cost More Than You Think

The Hidden Cost of Credits

Refunds are just the tip of the iceberg, the average hospital / health system absorbs millions of dollars in hidden costs related to credit balances each year, primarily from the following:

Exposure to Lawsuits
CMS Fines
Increased Audit Risk
Negative Press
Misallocation of Staff
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Provider-Aligned Solutions

Your Trusted Advisors and Advocates

Other credit balance vendors are aligned with payers, attempting to recoup as much as possible to maximize their contingency fee.

Crossroads Health is the only provider-aligned credit balance resolution service.

We are not owned by, affiliated with, or contracted with any payer. Our incentive is to reduce your liability and eliminate credits. We work for you, not the payer.

Credit Balance Solutions

We're crazy about credit balances, so much so that it's ALL we do. Our specialized staff is solely focused on one objective: eliminating credit balances.

Tech-Enabled Credit Balance Services

Powered by Experience, Enabled by Technology

Crossroads Health’s staff is comprised of credit balance experts with centuries of combined experience. The technology powering Crossfire enables our analysts to work efficiently and provide deep insights into the root causes of your credits.

We’re not a bolt-on software or a glorified labor provider, we’re a powerful combination of technology and expertise.

Faster Resolution
Detailed Reporting
Root-Cause Analysis
Feedback Loop
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Say Goodbye to Credit Balances

Get on the path to zero credits today with the help of Crossroads Health.